One of London’s leading hotels the London Marriott Regents Park is labelled the “Dog S**t Hotel” by a disgusted and disgruntled businessman paying £300 per night who found his shared sixth floor balcony littered with dog excrement despite the hotel having a strict no pets policy.
Financial Fraudster News Investigations can reveal that the English businessman who will remain unnamed is also a member of the Marriott Bonvoy, the hotel group’s elite loyalty points program, made reservations to stay two nights in one of the hotels £300 per night rooms with his partner.
The businessman a fund manager and investor in FFN media group [parent company of Financial Fraudster News] told Financial Fraudster News Investigations:
“…I left the hotel at daybreak was contacted later that morning by my partner to be told that as she sat to have a morning coffee on the balcony adjacent to the room and shared by all neighbouring rooms that she found dog excrement (see picture left) littering the balcony area…”,
the businessman continued, “…my partner was shocked at first as neither of us had been aware that dogs were allowed in the hotel, so she raised the issue with the hotel management who took over nearly two hours to remove the stinking faeces. My partner then spoke to a Marriott hotel reception team member named “Maxine” who offered 50,000 points as a form of compensation, my partner indicated that on my return I would be dealing with the matter in person...”,
the businessman further stated, “…my partner met me outside the hotel very disturbed by the matter. We then made our way up to the 6th floor room only to find both our electronic keys not working despite booking two nights. I went down to reception area to establish why the keys were cancelled, I was given no reason, but was told to identify myself to add insult to injury in a very impersonable manner in response I told the reception staff whilst pointing to the person that signed me in only hours earlier to confirm who I was.
I was then asked to confirm my email address, both keys were renewed I told the member of staff that I would reply regarding the dog excrement matter after consideration, and walked away very irritated by the impersonable conduct of the staff as whole and as a loyalty member whilst being charged hotel rates that simply does not warrant dog excrement with your morning coffee whilst presiding over an expensive city view balcony the London Marriott’s promotes as part of the price. The management needs to get a grip and clean the disgusting s**t up within minutes and not 2 hours later, I will not be staying there again and I feel that the room I was given was misrepresented when I was given no information that I had to share a balcony with dog(s).”
Financial Fraudster News Investigations can reveal that the London Marriott Regents Park regularly and consistently advertises that the hotel has a strict no pets policy and wilfully placed an elite member of its loyalty program next to a room who shared the same balcony littered with dog excrement without due care to a loyal customer. So how did the dog excrement come to found on balcony on sixth floor in hotel with a no pets policy?
Financial Fraudster News Investigations has spoken to the Consumer Arbitration service regarding the type of experience reported in this article which has resulted in the alleged experience of a top hotel group charging top priced rooms for substandard service which has caused a disagreement and conflict which is uncomfortable, stressful and, if not dealt with promptly, the situation can escalate.
Consumer Arbitration gives guidance on the process of a complaint:
Before making a consumer complaint
Before filing your Hotel complaint with Consumer Arbitration, you must have already complained to the Hotel in writing and either received a final written response or given the hotel eight (8) weeks to respond to your dispute. Consumer Arbitration can only deal with unresolved hotel complaints.
Which hotel complaints do you cover?
Common complaints which Consumer Arbitration can take on in the hotel sector are as follows;
• Booking problems including cancellations, overcharging, etc.
• Levels of cleanliness and housekeeping
• Poor food quality
• WiFi
• Rude staff
• Room temperature
• Uncomfortable beds
• Room amenities
• Badly dated features and décor
• Unusual rules and regulations
London Marriott Hotel Regents Park have declined to comment on the contents of this article.
Financial Fraudster News Investigations will update readers on further developments in this article and other similar cases.
 London Marriott Regents Pk | [No pets policy notice] | 705 kB |
